Dispatch And Delivery FAQ
When will I receive my order?
For in-stock items, once payment has been confirmed, received or shown deposited, goods will be dispatched within 24 business hours. Usually you will receive items no later than 3 working days, often the next day. If you have your not received your goods within 72 – 96 BUSINESS DAY hours please contact us immediately via our contact form by clicking here
I went to the Australia Post Express Post tracking web site, put my tracking number in and it returned this message "No records match the Search Criteria", whats going on here?
Although you have received a dispatch notice with the tracking number on it, the tracking number may not show until the next business day. Details will display Lodgement and whilst in Transit and then delivery to you or Collection at Post Office. We recommend checking daily to view these details.
My Order hasn't been delivered yet - Where is it?
Answer 1: Placing your order and making your payment before 3:00pm ESDT on business days will ensure your order be processed, picked and packed in time for same-day dispatch. Your order is should to be with you, within 3 working days, often this is the next day. If we had problems processing your order then we would try to contact you, so ensure you have given us a valid telephone number and email address. If however you have paid via direct deposit or EFT, then this delivery time will be affected by the time lag in funds transfer. Sometimes this may take up to 72 Business hours.
Answer 2: You may have received a dispatch notice with details of tracking available. Please contact the transport company in this notice and quote the tracking number to find out exactly where your goods are presently located.
What are the shipping and handling costs?
For most generic bulk buy inkjet printer cartridge combos and most generic, compatible and remanufactured laser toner cartridges the shipping is usually FREE! Orders over $49.00, shipping is FREE. When ordering more than one item, if one item has the FREE shipping and the other does not, then FREE shipping applies to the whole order. We do not charge handling or packaging fees.
I have placed an order, but not received a dispatch notice detailing the delivery, whats going on?
1. If an incorrect or older, non current email address has been submitted, then naturally the receiver will not receive any emails.
2. With the increase in spam, many people now utilise a filter to avoid junk mail. Often if the mail address from where emails have been sent have not been allowed, or automatically blocked, or not on the receivers white list, then such emails may never be seen by the recipient. To ensure emails from Inkjet Wholesale which include order confirmations, are duly seen and read, please ensure your spam filter is configured to allow addresses ending with inkjetwholesale.com.au. Please consult the help manual of the particular spam filter software that has been utilised to ensure this process is undertaken.
You have advertised Free Delivery, but when I go to checkout, the delivery charge is there, what’s going on?
Our Free delivery advertising refers to orders over $49.00. If under $49.00 a delivery charge will be incurred.
I ordered a few different products, but have only received some of my order, what’s going on?
In most cases, this is because your order may have been shipped as a split order from different warehouses. Occasionally this happens when one warehouse runs out of a particular item and is unable therefore to send your order complete in one package. Usually the balance of the order arrives with 24-48 BUSINESS DAY hours of the first package as it has further to travel. If you have not received balance of goods within this time frame please contact us immediately via our contact form by clicking here
Do you have stores or can I pick up at warehouse?
Unfortunately no we do not have conventional stores. This was done on purpose to keep overheads as low as possible in order to keep prices as low as possible. Instead we have a central order facility which sorts orders and allocates them to your closest dispatch centre for picking and delivery. At this stage our warehouses are not set up for retail sales and personal pickups, sorry.
What if I or my representatives are not available to accept and sign for goods when delivery is attempted by courier?
All shipping addresses will have attached to their order an AUTHORITY TO LEAVE ARTICLE WITHOUT Proof of Delivery (POD) signature, so the courier can make delivery to premises on the first occassion. In such cases, customers may nominate when they place an order, a confidential place to leave such goods. Once delivery has been made the responsibility and condition of goods is immediately transferred to the customer. For all special requests, any redelivery fees incurred will be borne by and charged to the customer at the exact rate charged by the particular courier hired by Inkjet Wholesale.
I have changed my address, how do I make sure my order is sent to my new address?
1. Go to inkjetwholesale.com.au
2. Login with your email user name and password.
3. Once logged in, please click on "Edit Your Details"
4. Make the necessary changes to your address.
5. Click on "Edit" to save changes.
6. Contact Inkjet Wholesale through the Message Centre in your account of new address for delivery.