The Office Jester… every office needs one to elucidate what happens when customer service goes wrong One of the most wilful and, dare we say it, arrogant perspectives of business is that product is all that matters. Entrepreneurs who think like this believe that so long as their product lines are unique and full of quality, they can forget about all other aspects of their businesses. With this kind of thinking, the first thing that outwardly happens is that customer service goes wrong. Even ... Keep Reading