Sales and Admin FAQ

Delivery Charges

General Questions

Order Placement

Wrong Goods Received

Contact

Guarantee

Payment Methods

Stock Availabilty

Goods Receival

  • What are the delivery charges?

    For most generic bulk buy inkjet printer cartridge combos and most generic, compatible and remanufactured laser toner cartridges the shipping is usually FREE! When ordering more than one item, if one item has the FREE shipping and the other does not, then FREE shipping applies to the whole order. We do not charge handling or packaging fees.

    For all other orders, shipping is only $6.95 if value of order is below $49.00. Orders above $49 are shipped FREE.

  • I have been trying to use a promo code, but its not working!

    Its important to be sure that the code being used is currently valid for the time period and also that the goods in the cart actually meet the criteria for the promotion. For example, the promotion maybe be 'Buy 3 Generic Cartridges, Get the 4th Free'. In this case, its crucial that the items in the cart meet the criteria in terms of numbers, in this case '3' and also type, in this case 'Generic'. If the number of items and the type of items not exactly those listed in the promotion, then its likely the promo code will show as Invalid.

    Furthermore another example maybe "Spend $50.00 or more on our famous range of generic printer cartridges and get a FREE gift" Again its important to be sure that the spend amount is met and the goods in the cart are actually of the generic type to be sure the promo code is successful.

  • I want to order over the phone, but cannot find your phone number.

    No problem, give us a call on 1800 465 538.

  • I have received the printer cartridges, but my printer model is not listed on the outside of the cartridge box, whats going on here? ...looks like you've sent me the wrong ones. I don't want to open them up to find they are the wrong ones and jeopardize returning them for replacement, refund or credit.

    Manufacturers will make different printer models well after the manufacture of the cartridge itself. So as a consequence, often the model of your printer will not be listed on the outside of the cartridge box.

    To be sure you have the right cartridges, its best to focus on exactly the model code of the cartridge rather than the printers listed on the outside of the box. If unsure of what you have and what you need, just jump online at Inkjet Wholesale by clicking HERE and then look go to the top of the page and look for the search bar. Just type in your model of your printer and then click enter on your keyboard or press the search button.

    The results should show your printer and underneath a list of all printer cartridge models and other consumables suitable for your printer. Now just check the model name of the cartridge you have, with the model names of the cartridges shown in the list on line. If they are the same, then you can be sure you have the right cartridges. If however this is not the case, then please Log in online with your registered email and password by clicking HERE and then click on Messages and then create a NEW MESSAGE and bring to our attention so such can be remedied.

  • What's your contact number?

    1800 ink 000 OR 1800 465 000. You can also contact us directly via our contact form by clicking HERE.

  • How many pages will this printer cartridge print?

    This varies depending on many issues: Percentage of page covered, Quality of Image, Size of Image, Type of Paper Printed on. Manufacturers normally show figures based upon 5% page coverage. Our SCI brand generic cartridges typically print more than the original branded product simply because we put more ink into the cartridge at the factory. Please refer to the description section on this page to view more details.

  • How do I re-order what I got last time?

    That's pretty easy, take a look at this neat video tutorial by clicking below

    How to Re-Order Video Tutorial

  • I placed my order, but have not received any confirmation. Whats going on?

    Order confirmations are instant and so should be received within minutes of completing an order. However, there could be one of two reasons why you've not received this email/s.

    1. If an incorrect email address has been submitted, then naturally the receiver will not get any emails.

    2. With the increase in spam, many people now utilise a filter to avoid junk mail. Often if the mail address has not been allowed, automatically blocked, or not on the receivers white list, then such emails may never be seen by the receipient. To ensure emails from Inkjet Wholesale which include order confirmations, are duly seen and read, please ensure your spam filter is configured to allow addresses ending with inkjetwholesale.com.au. Please consult the help manual of the particular spam filter software that has been utilised to ensure this process is undertaken.

  • I have not received a tax invoice yet, whats going on?

    1. If an incorrect or older, non-current email address has been submitted, then naturally the receiver will not receive any emails.

    2. With the increase in spam, many people now utilise a filter to avoid junk mail. Often if the mail address from where emails have been sent have not been allowed, or automatically blocked, or not on the receiver's white list, then such emails may never be seen by the recipient. To ensure emails from Inkjet Wholesale which include order confirmations, are duly seen and read, please ensure your spam filter is configured to allow addresses ending with inkjetwholesale.com.au. Please consult the help manual of the particular spam filter software that has been utilised to ensure this process is undertaken.

    3. Tax invoices are also available for download from our site, you just need to log in. Then once at Your Cart, scroll to the sub-heading 'My Purchases' and then click on the "View Orders" button and then select the PDF invoice form that corresponds to the order you need the tax invoice for.

  • The use by date on cartridges I just received show they are out of date, whats going on here?

    Often the dates are configured to suit other international markets and hence can be somewhat confusing to read. Some cartridges have the dates read with the year first and then the month. For example, 201008 (meaning August 2010) is mistaken for 20.10.08 but actually it should be read as the year first, then the month, so with this example, the year is 2010 and month is 08 August. There is never a day date, just year and month.

  • How will I know if my order has been received?

    You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order.

  • Will the use of your compatible or generic cartridges void the warranty on my printer?

    Certainly not! Just like driving your car, you are not obliged to buy petrol from your car dealership. Compatible replacement cartridges and supplies do not void the Printer Manufacturers Warranty. 'Your statutory rights are not affected, irrespective of what you are told by manufacturers or their representatives. The only way your printer can be denied is if it can be shown irrefutably that the cartridge somehow contributed to causing the damage. Most warranty claims are due to some unrelated mechanism or electronic control board in the printer failing and nothing to do whatsoever with the printer cartridge iteslf or its associated parts.

  • How do I quickly re-order what I usually purchase?

    Just login with your registered email and password and then scroll down to the sub-heading on that page called 'My Purchases' and then click on the "View Orders" button. This will take you to your previous orders and from here you can see and select items previously purchased. Just click on product/s from under the previous order/s and addto your cart.

  • I have received the printer cartridges, but after removing them from the box, I have noticed that they look a little different to the ones I removed, ...looks like you've sent me the wrong ones, whats going on guys?.

    If the cartridges you have removed from your printer were original brand type and the ones you have purchased are a generic type, there will be some subtle design differences between the cartridges. Such differences are necessary so that copyright is respected and not infringed by the manufacturer. You can be confident though that such differences should have no impact on the use and functionality of the cartridge. If you do see a difference, firstly check the model code label that is attached to the printer cartridge itself and ensure that such is correct and is the same as the one removed.

    If the labels are wildly unmatched, and the differences by observation are vastly different in size and shape, then its likely a mistake has been made either when order was placed or at picking and dispatch. If its clear that the cartridges fit this criteria, please Login online with your registered email and password by clicking HERE and then click on Messages and then create a NEW MESSAGE and bring to our attention so such can be remedied.

  • What is your email address?

    You can contact us directly via our contact form by clicking HERE.

  • How do I pay for goods?

    We accept any valid Visa, MasterCard, Bankcard as credit card payment options. Alternatively, PayPal and direct deposit into our bank account are also accepted. You may also send your order and credit card information via fax or mail. Bank Details: ANZ ACC Name: Inkjet Wholesale BSB No: 012563 Account Number: 286430558

  • How secure is your site for credit card transactions?

    Extremely Secure! We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Once you enter the credit card area you will notice a "Padlock" symbol in your browser ensuring you of the highest security.

  • What if you don't have product in stock?

    We will endeavour to inform you either by phone or email of any orders placed on back-order (for example, for new stock that is yet to arrive).

  • I want to speak to someone, how do I do this?

    No worries, give us a call on 1800 465 538.

  • How can I contact you?

    You can contact us directly via by phone on 1800 465 538 or by completing our contact form by clicking HERE.

  • How do I place an order?

    It’s easy. Once you have located the items you need simply place the item you require in your shopping cart by clicking the "Add To Cart" button. You may change the contents of your cart at anytime, by selecting "View Cart" from the top menu. When you add items, your shopping cart will be displayed giving you the option to "continue shopping" for adding more items, or "checkout now" to complete your order.

  • I have not received an email confirmation of my order. What's wrong?

    Answer 1: This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made when inputting your email address. Answer 2: Make sure that if you have a spam filter on your email client that it has not automatically been filtered as spam. Best to ensure Inkjet wholesale email addresses are white listed to avoid this happening

  • How Can I Return An Item?

    If you wish to return any items to us that qualify as being returnable, login with your email and password and on the My Cart page you will find a section in Blue bar menu called "Returns". Click on the returns button and follow the prompts and conditions from there. Please complete and submit to enable claim to be processed.

  • I want to return some unused goods, how do I do this and what is the restock fee?

    In order to return unused items, claims must be within 30 days of the original invoice date and all such items must be in a resaleable condition. Such items also attract a restocking fee of 15% of the value of the goods. The only exceptions are when its been made clear that such items were not those ordered and were incorrectly sent by us. If you wish to return any items to us that qualify as being returnable, login with your email and password and on the My Cart page you will find a section in Blue bar menu called "Returns". Click on the returns button and follow the prompts and conditions from there. Please complete and submit to enable claim to be processed.

  • How long before I get a credit on items returned?

    In line with our conditions of sale, please allow up to 21 business days to process your return from the time it reaches our Returns Department

  • I ordered a few different products, but have only received some of my order, what’s going on?

    In most cases, this is because your order may have been shipped as a split order from different warehouses. Occasionally this happens when one warehouse runs out of a particular item and is unable therefore to send your order complete in one package. Usually the balance of the order arrives with 24-48 BUSINESS DAY hours of the first package as it has further to travel. If you have not received balance of goods within this time frame please contact us immediately via our contact form by clicking here

  • Why can't I contact you on the phone?

    In order to keep overheads, and hence prices, as low as possible, we have purposefully elected to do away with employing telesales consultants. Your email however goes direct to our central order facility where it is then directed to our dispatch centres for picking and delivery

  • Will the quality of print be equivalent to that of the OEM'S?

    Yes, you can be certain that your prints will be at least equivalent to that of the OEM ()riginal Manufactured Equipment)

  • Will using a non OEM inkjet or toner cartridge affect my printers warranty?

    Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. By using compatibles you are cutting into their primary source of profit. Because of this, many will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. Naturally if it can be shown that the printer cartridge itself has somehow caused the damage then the warranty will be voided, but in most cases there is a failure of some other part in the printer that is in no way related to the printer cartridge or the carriage mechanism. There is no reason that you should not use compatible cartridges. They work and will save YOU money. We've sold thousands of printer ink and toner cartridges and laser toners and never had an incident where a customer's warranty was "voided" from using our products.

  • Do the products come with a guarantee?

    They sure do! A 100% GUARANTEE! Customer satisfaction is our top priority. We guarantee our compatible products to perform to at least the same standards as the Original product. All of our products come with a 60-Day manufacturer guarantee. In the unlikely event you experience any problems with any of our products please follow instructions listed under listed under How Can I Return An Item?

  • How do I know my privacy will be respected?

    Inkjet Wholesale does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment such as financial institutes for credit card processing. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

  • I am trying to pay by direct deposit via internet banking, but when I copy and paste your bank details, I get an error message. What's wrong?

    Some banks prefer that you type each number of the account number, the BSB and the account name. If you go back to your bank and type these in instead of copying and pasting, you'll find that it will work.

  • Who is Inkjet Wholesale?

    Inkjet Wholesale and affiliates are warehouse direct to the public suppliers of inkjet, laser and copier consumables with over 20 years experience in the industry. Customers enjoy the best possible prices, products and service...Guaranteed!. Furthermore, because our products are made and supported by ISO-9001, ISO9002 & UKAS certified manufacturers, customers can shop with confidence knowing they are getting a quality product at a value price. With warehouse distribution centres located in Brisbane, Melbourne and Perth, customers enjoy rapid dispatch and delivery times.

    Our Head Office is located in Perth, WESTERN ASUTRALIA. Our dispatch centres are located in BRISBANE, MELBOURNE, ADELAIDE and PERTH. Our ABN is 17 364 455 675

  • Will the print life be as long as that of the OEM'S?

    Yes. In some cases the print life of the inkjet or toner cartridge will be longer than the OEM's.

  • What is the shelf life of an inkjet cartridge?

    All our inkjet cartridges have a minimum shelf life of 12 months when the vacuum bag has remained intact. All cartridges are dispatched using a stock rotation system ensuring that your cartridge reaches you almost as soon as it has been manufactured.

  • I do not seem to be getting as many prints from my inkjet cartridges as the brochure suggests!

    Most manufactures quote a page yield based on printing at 360 dpi and printing at 5% coverage (an A4 sheet full of text) if you print any graphics or print at a higher dpi then this will be reduced.

  • Will I Get the Same Number of Printed Pages From a Compatible Inkjet or Toner Cartridge as an Original Cartridge?

    You will get at least the same number of printed pages from compatible Inkjet and Toner cartridges as you will get from an OEM cartridges. Customers are reporting many, many more pages of print per cartridge over their OEM printer cartridges.

  • How easy are they to install?

    Each cartridge is installed the same way that you would install the original OEM cartridge. They are individually wrapped in foil and have the yellow tab on top (which you remove when installing the cartridge - just like the original OEM cartridge.) We recommend that you use the head cleaning or nozzle cleaning utility that comes with your printer to clean the printer heads (you should do this EVERY time you replace any cartridge - OEM or Compatible). Go to Control Panel - Printers - Properties - Utility.

  • How much money will I save by buying a compatible cartridge?

    Typically buying a compatible cartridge saves you about 50-75% over the cost of a new OEM cartridge. This usually amounts to $15-$30 every time you use our product. Check out the savings for your printer. Make sure to explore different quantities to find the price break that suits you best. Notice the unit costs decreasing on quantity orders!

  • How can you sell them so cheap?

    Our cartridges come straight from the factory - therefore - NO MIDDLE MAN to raise the price!!

  • You have advertised Free Delivery, but when I go to checkout, the delivery charge is there, what’s going on?

    Our Free delivery advertising refers to our TOP selected ink and toner products. If you added a cartridge that is not one of these, a delivery charge will be incurred.

  • I ordered Canon compatible PGI-5 and CLI-8 cartridges, but when I opened the packaged, they were marked as being for the BCI-3/5/6/8 series.

    These are the correct cartridges for the PGI-5 and CLI-8 cartridge printers. They are labelled like this because they suit a variety of different printers.

  • I ordered Brother compatible LC-57 cartridges, but when I opened the packaged, they were marked as being LC-51.

    These are the correct cartridges for the LC-57 cartridge printers. They are labelled like this because these model names are what they are called in Europe and America. Other than the name they are identical and compatible to the LC-57.

  • I have forgotten my password, how can I log in now?

    Click here to request your password to be sent to your email.

  • I have changed my address, how do I make sure my order is sent to my new address?

    1. Go to inkjetwholesale.com.au
    2. Login with your email user name and password.
    3. Once logged in, please click on "Edit Your Details"
    4. Make the necessary changes to your address.
    5. Click on "Edit" to save changes and you're done.

  • I am trying to do a direct deposit and have followed your tip to copy and paste but my bank won't accept it. Whats wrong?

    For some odd reason some banks do not like the copy and paste method. If you input the details manually, it will go through fine.

  • I ordered Brother compatible LC-37 cartridges, but when I opened the packaged, they were marked as being LC-51.

    These are the correct cartridges for the LC-37 cartridge printers. They are labelled like this because these model names are what they are called in Europe and America. Other than the name they are identical and compatible to the LC-37.

  • I received the wrong goods, how can I get this sorted?

    Just fill out contact form with your order details and our staff will direct from there

  • I accidentally ordered the wrong goods, how can I cancel this order and get the right ones?

    Login online with your registered email and password and then click on "returns" in the dark blue menu bar. Click on this and then complete and submit. Our returns department will then process the claim. If you need the correct cartridges immediately, we'd advise placing a new order. Then once claim has been completed and goods received back to our warehouse, a credit will be applied to your account which will automatically off-set any future purchases

  • I ordered HP 564XL generic cartridges, you know, the large volume versions? .. but when I opened my order, the cartridges indicate they are the standard HP 564 generic ones, what going on?

    That's right. The main difference between the XL and non-XL versions is the amount of ink they hold. But this is only true for the genuine HP cartridges, not our remanufactured generic ones. Because they are remanufactured, empties need to be collected and because the XL and non-XL cartridges are physically the same size, both are used in remanufacturing. But both are refilled to maximum capacity. So the standard 564 remanufactured generic has the same amount of ink of its XL cousin.

  • Will these ink cartridges fit my printer?

    Just click on the tab menu to the left called Compatible Printers. You'll see the list of printer models that this cartridge will suit. If you do NOT see your printer listed, there is a good chance that this cartridge will NOT fit your printer.

    But to be absolutely sure, its always best to remove the cartridge from the printer and look for the cartridge number which should be listed somewhere on the outside of the cartridge. In any case if you would like further carification, please contact us by clicking on the Contact text at the top of the page.

  • Will this printer cartridge fit my printer?

    Just click on the tab menu to the left called Compatible Printers. You'll see the list of printer models that this cartridge will suit. If you do NOT see your printer listed, there is a good chance that this cartridge will NOT fit your printer. The best way to be absolutely sure is type your printer model into the search bar at the top of the page and click enter. The results will show you your exact printer model, and then you just click on VIEW PRODUCTS to see all the cartridges to suit your printer. Failing this, please contact us for assistance by clicking on the the Contact link at the very top of the web page.

  • Will I get the same amount of prints as an original OEM cartridge?

    Yes definitely, in most cases the printer cartridge last longer than originals simply because we put more ink in at the factory. The reason we do this is that ink on its own is not so that expensive and so we always put as much ink as we can so you get more prints out, its that simple!

  • Does this cartridge come with a guarantee?

    Yes it sure does, and not an ordinary guarantee. It comes with a 100% LIFETIME GUARANTEE! Customer satisfaction is our top priority. We guarantee our premium SCI brand compatible products to perform to at least the same standards as the Original product for the lifetime of the printer. Furthermore we gurantee that you will get at a minimum, the same amount of prints as that of the original product, often you'll get more because we put more ink in during the manufacturing process. They come with a lifetime defect warranty which means that the shelf life is matched to the life of the printer machine. We guarantee them to be free of defect workmanship for at least the life of your printer. For all other genuine original brand catridges (i.e. manufactured by the printer brands) our gurantee is in line with respective manufactueres guarantees and as accorded by the Australian Consumer law (ACL). For genuine original products this usually 12 months from purchase assuming they are within a valid expiry date.

  • If I order this cartridge now, when will I get it?

    If the current time is before 3.00PM, then it will be delivered within 24-48 hours depending on your location. For 99% of orders dispatched the same day, they are usually delivered the next day. If you're located in rural and regional areas these delivery times maybe marginally longer. In any case the worst case scenario should be no longer than 72 hours. If the current time is afte 3.00PM, then your order will be dispatched the next day, so you'd expect to see it still within 48-72 hours from now.

  • What will it cost to deliver this cartridge to my door to me?

    If you were to purchase just the one single printer cartridge, then the shipping cost incurred would be from $8.95 upwards. For most small items the charge is $8.95 and this increases according to the weight of the product. To be exactly sure, just add the product to your cart and you'll see the shipping charge. Unfortunately, our low prices means we are unable to absorb the crazy shipping prices on single items charged by couriers and Australia Post. However, if you were to purchase this cartridge as part of a combo or bulk buy, then the shipping would be FREE! Please have a look under the FREE SHIPPING OFFERS tab for more details. Plus, when ordering more than one item model, if one item has the FREE shipping and the other does not, then FREE shipping applies to the whole order. We do not charge handling or packaging fees.

  • What if you don't have product in stock?

    We will inform you by email and message centre of any orders placed on back-order (for example, for new stock that are yet to arrive).

  • Will the use of this generic cartridge affect the warranty on my printer?

    No, absolutely not! Just like driving your car, you are not obliged to buy petrol from your car dealership or specific petrol stations or companies. Compatible replacement cartridges and supplies do not void the Printer Manufacturers Warranty. Your ACL statutory rights are not affected, irrespective of what you are told by manufacturers or their representatives. The only way your printer can be denied is if it can be shown irrefutably that the cartridge somehow contributed to causing the damage. Most warranty claims are due to some unrelated mechanism or electronic control board in the printer failing and nothing to do whatsoever with the printer cartridge itself.

  • How can I contact you?

    You can contact us directly by phoning us on 1800 465 538 or by clicking HERE.

  • Will the quality of print be equivalent to that of the Original OEM brand type?

    Yes, you can be certain that your prints will be at least equivalent to that of the original. Our premium SCI brand generic cartridges are manufactured for us to meet or exceed IS09001, ISO9002 and UKAS QA international standards. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Our SCI generic cartridges are either brand new items manufactured from new, containing only new components or are remanufactured to the most stringent standards with new ink or toner and new or recycled parts as required. Such generic cartridges are an economical alternative to expensive brand-name cartridges and supplies. You Can Buy with Confidence Knowing That all of our Products are Manufactured and Remanufactured Certified to ISO9001, ISO9002 and UKAS QA Standards and come with our 100% Money Back Factory Guarantee.

  • Will using a generic branded inkjet or toner cartridge affect my printers warranty?

    Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. By using compatibles you are cutting into their primary source of profit. Because of this, many will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. Naturally if it can be shown that the printer cartridge itself has somehow caused the damage then the warranty will be voided, but in most cases there is a failure of some other part in the printer that is in no way related to the printer cartridge or the carriage mechanism. There is no reason that you should not use compatible cartridges. They work and will save YOU money. We've sold thousands of printer ink and toner cartridges and laser toners and never had an incident where a customer's warranty was "voided" from using our products.

  • What is the shelf life of this printer cartridge?

    All of our SCI brand premium generic inkjet cartridges have a lifetime shelf life when the vacuum bag has remained intact. All other original cartridges have a shelf life at least of 24 months after purchase and we guarantee this by using a stock rotation system that ensures your cartridge reaches you as soon as possible after being manufactured.

  • Will I Get the Same Number of Printed Pages From a Compatible Inkjet or Toner Cartridge as an Original Cartridge?

    You will get at least the same number of printed pages from compatible Inkjet and Toner cartridges as you will get from original brand name cartridges. Customers are reporting many, many more pages of print per cartridge over their OEM printer cartridges.

  • How much money will I save by buying a generic compatible cartridge?

    Typically buying a compatible cartridge saves you about 50-83% over the cost of a new OEM original brand cartridge. Check out the savings for your printer. Make sure to explore our bulk buy combos and super saver combos in the FREE SHIPPING OFFERS tab on this page to save even more!

  • How can you sell them so cheap?

    Our cartridges come straight from the factory - therefore - NO MIDDLE MAN to raise the price!!

  • In the description section for this printer cartridge, the word "generic" is used to help describe the Manufactuere type, can you explain what this means?

    We fully guarantee all of our compatible, generic and remanufactured printer cartridges to work just as flawlessly as the OEM original version, so you can be totally confident using our premium brand SCI cartridges without fear. All of our replacement imaging products have been manufactured or re-manufactured using "State of the Art" technology with the highest quality inks to ensure complete compatibility to OEM (Original Equipment Manufacturers) products.

  • What's the difference between this generic cartridge and an original OEM one?

    Original OEM - is an abbreviation for Original Equipment Manufacturer. When you see a product described as OEM, original or genuine, that means that it is a new name-brand printer cartridge manufactured by the big name brand printer manufactuers like from Epson, Canon, Hewlett Packard, Lexmark, etc.

    'Generic' indicates that the product is manufactured or remanufactured by a third party rather than the actual manufacturer of the machine.

  • Does this original cartridge come with a guarantee?

    It sure does. Customer satisfaction is our priority. For all genuine original brand catridges (i.e. manufactured by the printer brand manufacturers) the gurantee is in line with respective manufacturers guarantees and as accorded by the Australian Consumer law (ACL). This usually 12 months from purchase assuming they are within a valid expiry date.

  • What is the shelf life of this original printer cartridge?

    Original cartridges have a shelf life at least of 24 months after purchase and we guarantee this by using a stock rotation system that ensures your cartridge reaches you as soon as possible after being manufactured.

  • In the description section for this printer cartridge, the word "original" is used to help describe the Manufacturer type, can you explain what this means?

    "Original" is the term referred to describe printer cartridges manufactured by the same company that makes the printer. Original are also known as "Genuine" or 'OEM"

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